Customers are doing more and more business online. A spokesperson said the branch’s business was simply no longer profitable: “On average, we have two visitors per hour in the four existing branches, and the number of cash transactions was around ten per day.
Customers now have to decide for themselves whether to accept this procedure. From a conversation between “biallo.de” and the CEO of Raiffeisenbank in the Hochtaunus, Achim Brunner, it emerges that most customers understand the decision and in some cases probably expected it. But he also admits: “But this truth also means that some customers are better suited to other banks.”
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